FAQ's

Here is our 2024 Holiday Schedule

• New Year's Day
• Memorial Day
• Independence Day
• Labor Day
• Thanksgiving Day
• Christmas Day
• New Year Day 2025
• Monday | January 1st, 2024
• Monday | May 27th, 2024
• Thursday | July 4th, 2024
• Monday | September 2nd, 2024
• Thursday | November 28th, 2024
• Wednesday | December 25th, 2024
• Wednesday | January 1st, 2025

* Our Services will run 1 day late on these observed Holidays. If the holiday falls in the week, the days prior to the holiday will NOT be affected.
** Please note that Christmas Day as well as New Year's Day are on Sunday; NO routes will be affected.

We service all of Gallatin county. Please call us and we can look up your physical address & let you know options, pricing and pick up schedule

Our pricing structure is based on where you live. Please call us for current rates

No

Our schedule is based on where you live. Please call us and we can let you know what day your pick up is

We ask that all cans are out on the curb by 7am. That does not mean that we will be at your house at 7am. We are continually growing and adding new trucks & drivers to our team. Therefore, your pickup time might be adjusted. If that is the case, we don't want you to miss your pickup.

There are a few different size can options available. We offer a 65 gallon & 95 gallon

To give you an idea of capacity:

• 65 gallon can will hold 5-6 Tall Kitchen Bags
• 95 gallon can will hold 7-8 Tall Kitchen Bags

The observed holidays are typically New Year's Day, Memorial Day, 4th of July, Labor Day, Thanksgiving Day & Christmas Day. Depending upon when they fall during the week, your pickup MAY be delayed by one day. Please check with us if you are unsure about your pickup day.

To establish new service OR make changes to your existing service please call us at 406-388-7171. We do require payment up front, so if you are a new customer, we can take a payment over the phone with Credit Card/Debit Card/Banking information (Routing & Account #)

Yes. Go to the Billing Tab on our web site & enter your 12-digit Customer ID#. From there you can set up payments, make changes to your contact information and/OR set up auto-pay

No, we do not have a disposal site at our office

Please have the handles facing your house

At the end of your driveway is fine, you don't need to drag it across the road for pick up

Yes, we offer bi-weekly pick up or even an "on-demand" service.

No, we do not require a contract, but all services are Pre-Pay, meaning you pay for your quarter in advance

We understand that extra garbage happens! We do allow 1 extra bag/ month at no-charge. It is $5 per bag / trip after that. Extra trash is determined by waste that does not fit inside of your can. Whether it is sitting next to the can OR on top of the can. We do monitor quantity of waste & if we notice that you frequently have overage; We will call you to discuss options like upgrading your can size or getting a 2nd can. We do offer a 10% discount on the 2nd can. If you know ahead of time that you will be needing extra garbage picked up, please let us know so that we can factor that into our routes. Depending upon size/quantity/ time we will charge you accordingly.

If you forget to get your can out on pick up day, please call our office. We do have a few options and fees may be applied. We will discuss those options before we send a truck back to your house.

All services are pre-pay. Your bill is due by the first of your quarter. For example: if your service is for October 1 to December 31 your bill is due by the 1st of October and then again by the 1st of January. We bill monthly on the 21st for the upcoming quarter.

We would like all accounts to be paid by the 1st of the month, but we understand that sometimes that cannot happen. If accounts are over 30 days past due we will call you. Then after that phone call, your account will go into a suspended status for a week, meaning that your garbage will not get picked up following your past due phone call. If we still haven't heard from you we will pull your can on your next scheduled pick up date. In the event that your can does get pulled & you would like to re-start service, we will access a minimum re-start fee of $25.

Yes, you can simply call us and we can set it up over the phone OR you can go to our website & click on the Billing Tab- you will need your 12-digit account number to set up online. All auto pay payments are processed the last business day of the month prior to your new quarter starting. (i.e if your bill is due January 1st, it will be processed the last business day of December)

Most likely when you started, you were billed a pro-rated amount if you didn't start on the 1st day of the month. It could also be because there were out-of-route charges on the bill OR extra trash fees applied.

There may be a few reasons we didn't dump your can. Our drivers do their best to make sure they didn't miss anyone on their route, but they are human:

1. Was your can out by 7am
2. There may have been a miscommunication on where you are placing your can (i.e in the alley)
3. Accounts are also removed from our route if you bill is past due.
4. We may have simply missed it. We do have cameras in all of our trucks and it's easy to review if the can was out or not. Please call us to clarify why we didn't dump.

Yes, please call us and we can suspend your service & then just let us know when you will be back & we can start picking up again.
*Service must be suspended for a minimum of 1 month to receive a credit off of your account

Yes, we do offer a can swap. It is a $25.00 fee for us to swap out your can for a clean one. Just call our office and we can make that happen on your next scheduled pick up day.

Our services run 1 day late, so if your normal pick up day is Friday; we will be there on Saturday to pick up.