Do you offer trash services at my house?

We service all of Gallatin AND Missoula Counties. Please call us and we can look up your physical address & let you know options, pricing and pick up schedule

How much does garbage service cost?

Our pricing structure is based on where you live. Please call us for current rates

Do you offer recycling?

No

What day is my pickup?

Our schedule is based on where you live. Please call us and we can let you know what day your pick up is

What time does my can have to be out by?

We ask that all cans are out on the curb by 7am. That does not mean that we will be at your house at 7am. We are continually growing and adding new trucks & drivers to our team. Therefore, your pickup time might be adjusted. If that is the case, we don't want you to miss your pickup.

What size cans do you offer?

There are a few different size can options available. We offer a 35* gallon, 65 gallon, & 95 gallon

To give you an idea of capacity:

  • 35 gallon can will hold 2-3 Tall Kitchen Bags
    • *only available to Seniors 65 years and older
  • 65 gallon can will hold 5-6 Tall Kitchen Bags
  • 95 gallon can will hold 7-8 Tall Kitchen Bags

How do holidays affect my pick up?

The observed holidays are typically New Year's Day, Memorial Day, 4th of July, Labor Day, Thanksgiving Day & Christmas Day. Depending upon when they fall during the week, your pickup MAY be delayed by one day. Please check with us if you are unsure about your pickup day.

How do I start service?

To establish new service OR make changes to your existing service please call us at 406-388-7171. We do require payment up front, so if you are a new customer, we can take a payment over the phone with Credit Card/Debit Card/Banking information (Routing & Account #)

Can I pay online?

Yes. Go to the Billing Tab on our web site & enter your 12-digit Customer ID#. From there you can set up payments, make changes to your contact information and/OR set up auto-pay

Can I bring my garbage directly to you?

No, we do not have a disposal site at our office

Which way does the can need to face?

Please have the handles facing your house

What side of the road does it need to be on?

At the end of your driveway is fine, you don't need to drag it across the road for pick up

Do you offer less frequent pick-ups than weekly?

Yes, we offer bi-weekly pick up or even an "on-demand" service.

Do you require a contract?

No, we do not require a contract, but all services are Pre-Pay, meaning you pay for your quarter in advance

What do you do about extra garbage?

We understand that extra garbage happens! We do allow 1 extra bag/ month sitting next to your can at no-charge. It is $5/ bag after that. We do monitor quantity of waste & if we notice that you frequently have overage. We will call you to discuss options like upgrading your can size or getting a 2nd can. We do offer a 10% discount on the 2nd can. If you know ahead of time that you will be needing extra garbage picked up, please let us know so that we can factor that into our routes. Depending upon size/quantity/ time we will charge you accordingly.

What happens if I miss my pick up?

If you forget to get your can out on pick up day, please let us know. We will put a note on your account that you may have some extra bags the following week. If you absolutely cannot make it a week for your next pickup we can talk about options to route you into another day, but fees may be applied. We will discuss those with you prior to sending a truck back to your house.

When is my bill due?

All services are pre-pay. Your bill is due by the first of your quarter. For example: if your service is for October 1 to December 31 your bill is due by the 1st of October and then again by the 1st of January. We bill monthly on the 21st for the upcoming quarter.

Can I set up Auto-Pay?

Yes, you can simply call us and we can set it up over the phone OR you can go to our website & click on the Billing Tab- you will need your 12-digit account number to set up online. All auto pay payments are processed the last business day of the month prior to your new quarter starting. (i.e if your bill is due January 1st, it will be processed the last business day of December)

Why is my bill more than what I paid last time?

Most likely when you started, you were billed a pro-rated amount if you didn't start on the 1st day of the month. It could also be because there were out-of-route charges on the bill OR extra trash fees applied.

My can was out, but you never dumped it, what's going on?

There may be a few reasons we didn't dump your can. Our drivers do their best to make sure they didn't miss anyone on their route, but they are human:

  1. Was your can out by 7am
  2. There may have been a miscommunication on where you are placing your can (i.e in the alley)
  3. Accounts are also removed from our route if you bill is past due.
  4. We may have simply missed it. We do have cameras in all of our trucks and it's easy to review if the can was out or not. Please call us to clarify why we didn't dump.

I usually go south for a few months in the winter; can I suspend my service?

Yes, please call us and we can suspend your service & then just let us know when you will be back & we can start picking up again.
*Service must be suspended for a minimum of 1 month to receive a credit off of your account

My can stinks. Can you give me a new can?

Yes, we do offer a can swap. It is a $25.00 fee for us to swap out your can for a clean one. Just call our office and we can make that happen on your next scheduled pick up day.